Who is FISC?
Financial Institution Service Corporation (FISC), located in West Monroe, Louisiana, was incorporated in 1969 as First National Computer Center (FNCC), a wholly owned subsidiary of First National Bank (FNB). As a result of the 1994 merger between FNB and Hibernia National Bank, FISC was acquired by the six banks utilizing its services and converted to a bank service corporation. Today, we operate as a cooperative that services approximately 60 member banks and employs around 65 full time people. The primary market area is community banking focused, with banks ranging from 66 to 3,133 million in assets. Our servicing area as of today includes Alabama, Louisiana, Mississippi, Oklahoma, and Texas.
How do we create efficiencies for you?
The service bureau environment eliminates the need for each bank to staff for nightly processing, release installs, regular system maintenance, backups, or year-end processing. The bank’s burdens related to disaster recovery planning and testing, independent reviews of data processing operations are also significantly reduced as well as a multitude of other functions and responsibilities. Since FISC employees perform many of the back-office functions for almost 60 banks, they become Subject Matter Experts (SMEs) that develop extensive knowledge relating to core and other ancillary platforms.
A customer service representation is the first person someone talks to when they have a problem. They expect a quick response, professionalism, and accuracy. Our support staff strives to provide the highest quality of customer service. FISC employs over 60 individuals who are not only data processing but are also skilled in many diverse backgrounds. Our support staff knowledge ranges from front line tellers to technology-based business experience. They know the result you are trying to achieve. When you call, email, or submit a help desk ticket, you are always engaging with a FISC support person. Service is our business, and our customers are our family.