FISC
Below is a list of Networking Services that are offered at FISC. We provide various services for individual banks based on their needs.

Summary of Services

  • ASP (Application Service Provider)
  • Communication Lines
  • Depot PC Repair
  • Domain Hosting
  • Equipment Ordering
  • Internet Service Provider
  • Network Management
    • PC Management
    • Server Management
  • On-site PC Support/Repair
  • Patch Management Service
  • Phone Support
  • Virus Protection Service
The FISC Networking Department goal is to provide our clients with the best quality service and support at the most cost effective price.

Description of Services

  • ASP (Application Service Provider)

    We can host all of your software programs here in West Monroe through the use of Citrix.

  • Communication Lines

    Order and monitor communications line.

  • Depot PC Repair
    Ship PC to FISC for repair. PC will be shipped to bank within 24 hours of receipt subject to parts availability.
     
  • Domain Hosting

    We can host your domain name on our triple redundant domain name server system.

  • Equipment Ordering

    By utilizing our volume buying power we get discounts with Dell and other vendors for PCs, Equipment and Supplies.

  • Internet Service Provider

    Internet access and an email account. Utilizes the Firewall at FISC; includes daily Internet usage reports and firewall logs. Email is scanned for viruses at the email gateway. Anti-Spam software tags spam for automatic removal or placement in a junk mail folder.

  • Network Management

    • PC Management

      FISC will manage your Windows XP/Vista/7 desktop pc. Service includes Virus Protection Service, Patch Management Service, Phone Support and Depot Maintenance Service. FISC will also provide End User Support for your employees. We will do an initial assessment of your network and give you suggestions on how to maximize your current systems.

    • Server Management

      FISC will manage your Windows 2003/2008 servers including Virus Protection, Patch Management, Monitoring Backups and Monitor Server Events. We will also monitor hardware problems on Dell servers. FISC will add and remove network users as well as resolve any network related problems such as forgotten passwords and locked out accounts.

  • On-site PC Support/Repair

    On site service for PCs and Servers, network cabling, and network consulting.

  • Patch Management Service

    FISC will manage your PC and server operating system software patches utilizing Microsoft's WSUS 3.0. This software will ensure your PCs and Servers always have the latest critical updates. FISC will provide you with monthly reports showing the patch status of all your systems.
     
  • Phone Support

    Non-Data Center related PC phone support for issues that take more than 5 minutes to resolve.

  • Virus Protection Service

    Manage local PC virus protection which includes DAT updates and monthly reports.

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Financial Institution Service Corporation
500 Pavilion Rd. West Monroe, LA 71292 / (318) 387-0691 / Fax (318) 387-9620